KERAMIX is a wholesaler delivering ­exclusively to paint-your-own-pottery studios and resellers. Our minimum order value is € 700,–. Customers whose needs are lower quantities, should please ­contact our ­dealers. Our dealer directory can be found on our homepage.

Payment

For our existing customers, the goods are delivered with a packing list and invoice. The full amount of the invoice is due upon delivery. Till full ­payment has been received, the goods remain the property of Keramix Handels GmbH. Early payment discounts are not ­accepted. First time customers must pay in advance of delivery.

Reclamations

Every delivery is doublechecked by us for ­accuracy and ­completeness, to ­prevent errors. Please check all deliveries carefully with the included ­packing list. If the order is incomplete or wrong, please contact us within two days after receipt of the delivery. All other complaints within 3 months.

Damage

Every order leaves our warehouse appropriately packaged and safely wrapped. Nevertheless, breakages can still occur during delivery. External damage are to be noted in the delivery documents ­immediately on receipt of the delivery, as later reclamations are not ­possible. Document the palet and broken pieces with photos and submit a complaint to Keramix within 48 hours of receipt of the delivery.  ­Keramix will then forward the ­complaints to the ­shipping company.